Effective Date: 25-08-2026

At Booklix, we want every book you receive to arrive safely and in good condition. If you receive a damaged, defective, incorrect, or otherwise eligible book, we are happy to assist you with a return or replacement in accordance with the policy below.

1. 7-Day Return Window

Booklix offers a 7-day return window from the date the order is delivered.

To be eligible for a return, you must contact us within 7 days of receiving your order. Requests submitted after this period may not be accepted.

2. Eligible Returns

A return or replacement may be considered in the following situations:

  • The book received is damaged or defective.

  • You received a wrong book or a different edition/title from what you ordered.

  • The book was damaged during transit.

  • The product received has a significant issue that makes it materially different from the product ordered.

All return requests are subject to verification and approval by the Booklix team.

3. Condition of the Book

To be eligible for a return, the book should be returned in its original condition.

Where applicable:

  • The book should be unused and free from customer-caused damage.

  • The original packaging should be retained wherever possible.

  • The book should not contain writing, highlighting, markings, stains, torn pages, or other signs of use.

  • Any original accessories or materials supplied with the product should be included.

Booklix reserves the right to reject a return if the product has been damaged or altered after delivery due to improper handling or use.

4. How to Request a Return

To request a return, please contact the Booklix customer support team within 7 days of delivery.

Please provide:

  • Order number

  • Name and contact details

  • Book title

  • Reason for the return

  • Clear photographs of the book and packaging, where applicable

  • Any other information requested by our support team

This information helps us review your request and resolve the issue as quickly as possible.

5. Return Approval

Once your request is received, our team will review the details and determine whether the order qualifies for a return, replacement, or refund.

If your return is approved, we will provide you with the applicable return instructions.

Please do not send a product back without receiving return instructions from Booklix, as unauthorised returns may not be accepted.

6. Damaged or Incorrect Books

If you receive a damaged or incorrect book, please contact us as soon as possible after delivery.

Photographs may be requested to verify the condition of the product and assist with the resolution.

Depending on availability and the circumstances of the case, Booklix may offer:

  • A replacement of the same book

  • A refund

  • Another appropriate resolution agreed upon by Booklix

7. Refunds

Where a refund is approved, the applicable refund amount will be processed after the return has been received and inspected, where a physical return is required.

The refund will generally be issued through the original payment method, subject to the applicable payment gateway and banking processing timelines.

The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

8. Return Shipping

For eligible returns caused by receiving a damaged, defective, or incorrect product, Booklix may arrange or cover the applicable return shipping cost, subject to verification.

For returns that are not caused by an error or issue with the product, return shipping arrangements may be subject to Booklix’s approval.

9. Non-Returnable Situations

Returns may not be accepted in cases where:

  • The 7-day return period has expired.

  • The book has been damaged by the customer.

  • Pages have been torn, marked, highlighted, written on, or otherwise altered.

  • The book shows clear signs of use.

  • The product has been damaged due to improper storage or handling after delivery.

  • The customer ordered the wrong book or edition and the product does not qualify under Booklix’s applicable return conditions.

  • The product is returned without prior approval or without following the provided return instructions.

10. Exchange / Replacement

Where a replacement is approved, Booklix will attempt to provide the same title and edition, subject to stock availability.

If the same product is unavailable, Booklix may offer an alternative resolution, including a refund where applicable.

11. Order Cancellation

If you wish to cancel an order, please contact Booklix as soon as possible after placing the order.

Cancellation may not be possible once an order has been processed, packed, shipped, or otherwise moved beyond the cancellation stage.

In such cases, the order may be subject to the applicable return policy.

12. Store Pickup Orders

Orders collected through Booklix Store Pickup are also subject to the applicable 7-day return policy.

Customers should inspect the product at the earliest opportunity and contact Booklix within 7 days if an eligible issue is discovered.

13. Refund Processing

Once an approved return has been received and inspected, Booklix will notify you regarding the status of your refund or replacement.

Approved refunds will be processed through the applicable payment method. Processing times may vary depending on the payment provider or bank.

14. Policy Changes

Booklix reserves the right to update or modify this Return & Refund Policy when necessary.

Any changes will be published on this page with the updated effective date.

15. Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact our customer support team.

Booklix Customer Support

Email: info@booklix.com
Phone: +91 6289975721
Address: Kolkata, India

We’re Here to Help

If something isn’t right with your order, please contact us within the 7-day return period. Our team will review your request and work to provide an appropriate resolution.